& Support

We’re here for you.

Our support team in Munich and Hamburg answers any question you might have about the daily use of our software. Our support services are intended to help our customers. They are exclusively available to customers who conclude a valid support or leasing contract and are registered to receive our support. If you aren't registered, please contact your account representative.

Your access to amily support:

Support portal


Your direct communications channel
to our team.


Support knowledge base


Current information about amily, documentation, release notes and much more can be found in our

knowledge base. Direct. 24/7.

Support eMail


Simply send us your support queries. For your convenience also by eMail.

Support hotline


When you need help fast and by phone: our support team is also available by phone in urgent cases. Call our hotline (Monday-Friday, 9 a.m. - 5 p.m. CET):

+49 40 7309299-10

Teamviewer QuickSupport


In some cases, direct access to your systems is the fastest way of processing your query efficiently. This is done by remote access in consultation with our employees. We use the TeamViewer QuickSupport software. Safe, simply, fast … and entirely free-of-charge to you.

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